General Manager

Employee Position – Salary PTE 0.6

Under the supervision of the President the General Manager position encompasses various areas of responsibility: overseeing and coordinating the music therapists, the internship program and the service areas throughout the company. Other related duties are included.

Who We Are
New Song Music Therapy is a music psychotherapy company based in Ontario, Canada serving the community since 2009. We are a creative company that cares about seniors and senior living. Over the past 9 years, we have developed a transformative music therapy program for the needs of seniors, and we are happy to see just how much of a difference it has made in their lives. We could not have achieved this without our team – the skilled, compassionate and committed people that are key to our success.

What We Do
New Song provides services at long term care homes in various locations. At each location we provide full day services (9am to 5pm), or half day services (mornings or afternoons), on a weekly basis. Session time, documentation and meaningful interactions all happen onsite and is supported by our cloud-based system. Caseload and groups are pre-established, as per the New Song model. Each location has its own set of instruments. Our team of music therapists and interns have access to peer supervision and support, team meetings, professional development, and company events.

What Else We Do
Here is what residents and staff are saying when asked what music therapy means to them:

“One word: Release.  Its a good release, we get together and release our emotions. Sometimes it can turn into a necessary gripe session, and when it doesn’t, we take out our emotions and frustrations on the drums.  The music therapy group helps build camaraderie with each other, which continues on at our meal times because some of us sit together.” –  Steve, Men and Music
“They are emotionally in the moment”; “It’s so well worth it, I never want to let it go”; ” She’s in a totally different light after the session”; I personally love New Song – Jennifer, Program Manager 



Internship Coordination

  • Provide leadership in the development and implementation of a viable internship program.
  • Work collaboratively with President and Music Therapist’s to create policy and procedures for ensuring the academic quality and integrity of the internship.
  • Develop and revise internship policies and procedures.
  • Develop an internship manual and promotional material and updates as needed.
  • Research appropriate websites and resources to support the program.
  • Assess the effectiveness of internship programs.
  • Maintain database administration for purposes of tracking.
  • Develop and evaluate academic assignments that are rigorous and appropriate for the experience, the discipline, and the credit hours required.
  • Recruit students and advertise internship opportunities.
  • Interview, select and train interns that are appropriate for the internship program.
  • Develop and evaluate assignments that are appropriate for the experience.

Service Coordination Recruitment

  • Collaborate with President to discover consultant requirements and specific job objectives.
  • Write and post job descriptions to source candidates by using databases and social media.
  • Evaluate and screen resumes and cover letters.
  • Conduct phone, Skype and/or in-person interviews.
  • Provide a shortlist of qualified candidates to hiring managers.
  • Help the hiring team with recruiting methods and interview questions.
  • Contact new consultants and prepare onboarding sessions.
  • Facilitate onboarding for new hires.
  • Attend job fairs and careers events.
  • Respond to music therapist inquires for interviews and job shadowing.

Facilitate Onboarding with the Music Therapy Consultants

  • Go through introductory materials with new staff and ensuring they have criminal record checks completed and 2 step TB test completed.
  • Ensure these staff members understand their roles and how to complete them in an effective and efficient manner.
  • Mentor new and young staff to develop their understanding of concepts and best practices in maximizing professionalism, customer service, developing a culture of a passionate team, and creating a fun, respectful, safe, and dynamic workplace.

Oversee Music Therapy Team

  • Collaborate with President to discover consultant requirements and specific job objectives.
  • Ongoing supervision, training, and evaluation of Music Therapists.
  • Overseeing the programming of assigned clients including: analysis of data, making data driven program changes, writing and updating Individual Service Plans, attending/organizing team meetings, and working as part of a team including a Clinical Supervisor.
  • Scheduling staff.
  • Provide training and upgrade specific skills of music therapists as needed, including if/when new systems are rolled out.
  • Provide discipline where required, including discussion and composing formal write-ups regarding undesired behaviour and rewarding/recognizing admirable behaviour.
  • Implement any new direction from President as it comes.
  • Delegate specific tasks to other consultants, that allow the General Manager to manage the overall running of New Song Music Therapy.

Quality Control Visits

  • Observe sessions.
  • Assess if each music therapist is working within the model.
  • Document each visit, feedback and areas of strength and for growth.
  • Supervise music therapists by providing direction, input and feedback.
  • Assist with setting goals and professional development.
  • Follow up visits to ensure music therapists are implementing changes.
  • Document any ongoing concerns.
  • Model and promote a solution focused attitude and approach to conflict.

Oversee and Coordinate Additional Team Members

  • Plan, manage, and schedule covering therapists to cover when music therapists are absent.
  • If no one is available cover for therapists as needed.
  • Interview and oversee Concert support person in the company.

Additional Roles

  • Strategic planning in conjunction with the President. General Manager should always be looking for ways to improve New Song’s services.
  • Figure out what is not working and look for solutions.
  • Target prospective desired consultants.
  • Look at long term trends, monitor the team and clients use of services, look for efficiencies in staffing and resource use, etc. Based on this broad awareness of the business the General Manager is encouraged to bring forward recommendations to the President for discussion.
  • Investigate new technologies that may help the company work more effective and efficiently.
  • Deal with difficult situations as they arise based on providing customer service while also ensuring the company continues to run in the safest and most cost effective way possible.
  • Keep website updated by creating biographies and additional information for the website as needed.

Qualifications / Requirements:

  • Must exhibit excellent oral and written communication skills.
  • Must have superior interpersonal skills with a demonstrated commitment to cultural diversity.
  • Must be a self-starter and possess strong analytical and problem-solving skills.
  • Ability to be adapt quickly to changes.
  • Demonstrated ability to organize and work independently as a leader and as part of a team.
  • Ability to prioritize and complete projects within deadline.
  • Ability to respect confidentiality and ethical boundaries with regard to guidelines, supervision and professional consultation.
  • Ability to respond professionally to common inquiries and/or complaints.
  • Ability to work in a fast-paced environment.
  • Exceptional written and oral communication skills.
  • Demonstrated success managing multiple projects with strong attention to detail.
  • Strong organizational and planning skills.
  • Strong collaboration skills.

Education and/or Experience:

  • Requires a bachelor’s degree in music therapy.
  • Has completed or willing to complete the internship level on training certificate from the Canadian Association of Music Therapists.
  • 3-5 years experience as a music therapist.
  • Extensive experience as a clinician.

Your Application

Positions will remain open until filled.

Please answer the following questions

1. How do you currently maintain your standing with CAMT and CRPO? If you are not a member of the CRPO do you plan on applying?

2. Given your knowledge of New Song’s vision and mandate, describe in detail why you would be the best person for this job.

3. What made you want this job?

4. Please list your leadership experience (including dates)

5. When are you available to start in this position and which days of the week are you available for work?

6. Do you like ice cream cake?